Privacy Policy

1. Information That We Might Collect

Depending on how you use our website, we might collect the following information:

Personal information that you give us

It may include:

• Name
• Phone number
• Email address
• Desired appointment date/time
• Address
• Enquiry/message
• Details about your skin/hair/treatment needs if you choose to share them

Do not send any sensitive information, unless expressly requested.

Technical information that is automatically collected

When using our website, it may include:

• IP address
• Browser type
• Device used
• OS
• Pages that you view on the website
• Access date and time
• Referred website
• General technical information regarding website use

Such information can be collected via cookies, analytical tools, server logs, etc.

2. Purposes of Using Your Information

The information we collect might be used for:

• Responding to your enquiries
• Contacting you about an appointment
• Appointments scheduling/confirming
• Sending requested information
• Improving our website and services
• Understanding how users use our website
• Security purposes
• Communicating relevant information from the clinic (if permitted)

Personal data will be used only for defined and lawful purposes.

3. Health and Medical Information

If you voluntarily provide any personal information related to your health, skin, hair, medical background, or any queries regarding your medical care, the information shall be processed for replying to your query or delivering healthcare-related services.

As medical information is usually confidential, you are advised not to provide any such medical information through any general inquiry form unless necessary.

Medical information needs to be ideally provided through proper clinical means offered by the clinic.

4. Consent

Wherever required under any applicable law, prior consent shall be obtained from you for collecting or processing your personal information for a certain purpose. Such consent needs to be:

• Informed
• Specific
• Clear
• Freely Given

Withdrawal of consent wherever applicable will not impact the processing which was performed in a lawful manner before its withdrawal or is needed for legal/healthcare-related purposes.

The Digital Personal Data Protection Act provides guidelines regarding obtaining clear consent and processing the data only for certain purposes.

5. Disclosure of Personal Information

We do not sell your personal information.

We may disclose information, where required, to third-party service providers who help us operate the website and perform other associated services, such as:

• Website hosting providers
• Appointment booking platforms
• Communications service providers
• Technology/analytics service providers
• Payment processing service providers, where applicable

The third-party service providers will be entitled to process your information only in relation to the specific service provided and should be bound by suitable contractual/legislative requirements.

We may disclose information where required by law, legal proceedings, regulatory bodies, or to protect the interests of the clinic, patients/users, or others.

6. Cookies and Analytics

Our website uses cookies and other similar technology to:

• Operate our website
• Remember user preferences
• Understand how users use the website
• Enhance website performance
• Evaluate marketing and communications efficacy

You can manage or block certain cookies using your browser settings. Blocking certain cookies may impact the functionality of some parts of the website.

7. Data Retention

Personal information will be retained for as long as is reasonably required to fulfill the purposes for which it was collected, including:

• Processing inquiries
• Making arrangements
• Providing health care services
• Satisfying any legal, regulatory, contractual, or record-keeping requirements

The retention period may depend on the nature of the personal information and its intended use.

8. Data Security

Reasonable technical and organizational safeguards will be applied to protect personal information against unauthorized access, loss, misuse, modification, or disclosure.

Please note that no method of transmission or storage via the Internet can guarantee complete security.

9. Your Right to Privacy

Depending on local laws, you have certain rights in relation to personal data we hold, such as the right to:

• Make requests for information concerning personal data processed about you
• Request rectification of incorrect information
• Request erasure of personal data
• Withdrawing consent where applicable
• Filing a complaint in connection with the processing of personal data

To exercise your right regarding privacy, please contact us at the coordinates below. Identity verification might be required in order to process some requests.

10. Privacy for Children

Our website does not aim to gather personal information from children in the absence of proper consent from their parents or legal guardians.

Should you have any concerns that we have obtained information about a child in the absence of proper consent, please inform us.

11. Third Party Links

Our website may have links to websites of third parties. Upon visiting a website not belonging to us, this Privacy Policy becomes inapplicable. You should check out the privacy policies of all websites visited.

12. Updating the Privacy Policy

This Privacy Policy may get updated at any time. The updated version can be found on this page along with the new date of last update.

13. Queries on Privacy Policy

Any issues related to this Privacy Policy or your personal information should be directed to: